PROPERTY MANAGEMENT DONE RIGHT

Find the perfect situation for your property.

PROPERTY MANAGEMENT DONE RIGHT.

Find the perfect situation for your property.

TENANT TOOLS

Providing you with tools to make it easier on your day.

Pay your rent online now

Let’s schedule Maintenance

FREQUENTLY ASKED QUESTIONS

Providing you with tools to make it easier on your day.

How Do I Pay My Rent?

Rent is due on the 1st day of every month, and may be paid by an e-payment (ACH) from a checking account, or written in the form of a personal check, cashiers check or money order (made out to Prudent Property Management or the landlord, depending on lease terms). Paying online is the easiest and most efficient method; the tenant portal will provide steps on how to set this up.

 

Rent may also be mailed to us at:
Los Angeles
Prudent Property Management
11901 Santa Monica Blvd., Ste. 474
Los Angeles, CA 90025

Marin
1550 Tiburon Blvd., Ste. G-474
Tiburon, CA 94920

*Please also make sure that your rental address is neatly written on the check.

How Are Utilities Handled?

Tenants are responsible for all utility charges, unless otherwise agreed upon in advance between PRUDENT Property Management, Inc., and the property owner. If an owner is willing to pay any portion of utility charges, that will be disclosed to the tenant in advance of the lease signing. As stated in their Rental Lease Agreement, tenants are responsible for changing all billing information to their name and mailing address effective with their scheduled move-in date. (See Utilities page for help.)

What Do I Do If I Have a Maintenance or Repair Request?

If you have maintenance problems that are not emergencies, you may submit work orders via your online portal at any time (night or day), or you can call the office at (877-771-7761).

What Do I Do If There Is An Emergency?

All of our tenants can call the PRUDENT Property Management, Inc., office Monday-Friday from 9AM-5PM to reach our staff live. Outside of normal office hours, we do have an Emergency Call Center who will answer all of our calls live. Please call this phone line for emergencies only. An emergency is typically defined as a fire, flood, or any dangerous or hazardous situation to you and your family. If it affects your standard of living that you need, such as your only toilet is having plumbing issues or your heating system (in the colder nights) is no longer working, this is also an emergency. Please also be sure to call if the property is significantly damaged in any way, such as roof leak that cannot wait until the next business day. When an emergency call is received, we will help assess the situation, determine the severity of the problem together with you, and dispatch the proper service provider to your property on your behalf. If the Call Center determines your call is not an emergency, your property management team will return your call on the next business day.

Will PPM notify me when a repair person is coming to my home?

PRUDENT will give you a 24 hour notice to enter, unless you agree to allow PRUDENT’s vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement for PRUDENT to give you notice if there is a suspected emergency, such as a burst pipe or gas leak.

Are Pets Allowed In the Property? Smokers? Children?

It is important to note that according to Fair Housing Laws and Regulations, pets and
smokers are not protected classes in California. All PRUDENT properties are non-
smoking properties. This policy is stipulated in every lease. We work closely with each
owner individually to find out if they will accept pets at their property. In the event they
will accept a pet, the details are listed in the marketing materials and advertisement of
the available property during its vacancy. If a pet is accepted, it will be with an increased
security deposit amount, and require additional renter’s insurance. Families are a
protected class and we cannot ever discriminate based on family-structure. PRUDENT
Property Management, Inc., is a fair and professional management company and we
take pride in our knowledge and practices, and we abide by all Federal, State and Local
Fair Housing Laws.

How Much Do You Collect From the Tenant Prior To Their Move-In?

When an applicant is approved, PRUDENT Property Management, Inc., collects all move-in monies on the owners’ behalf. Our policy requires the payment of one month’s prorated rent, as well as the collection of the security deposit equal to one and one half times the monthly rent. If pets are accepted at the property, a larger deposit (equal to two times the monthly rent) would be required at the time of the move-in in place of the standard deposit amount without a pet.

What Is Your Screening Process For Prospective Applicants?

We have a very thorough screening process for our applicants before they become a
PRUDENT resident. Please review our rental application, policies and procedures for
more information. All applications are processed in our office by professional staff. We
obtain a credit report for each applicant, contact current and previous landlords for
rental references, and verify current employment.
*Please note that application fees are non-refundable.

What Happens If Rent Isn’t Paid On Time?

Rent from all residents is due in our PRUDENT Property Management, Inc., office on the 1st day of each month. If rent is not received by the 5th of the month, the tenant is contacted immediately and follow-up letter correspondence issued the same day. A late fee will be associated with all late rental payments; the amount of the late fee is stipulated in the PRUDENT lease. If rent is not received after the notification is sent, we serve a 3-Day Notice to Pay Rent or Quit. The final step is to begin the eviction process
through the proper legal channels.

What Happens If I Need To Break My Lease?

When the tenant breaks their lease, their lease stipulates they are responsible for all expenses incurred to re-lease the property. Expenses can include: the rent amount for the remainder of time until the expiration of the lease, real estate commissions paid to PRUDENT for a new lease on behalf of the owner, and any additional advertising costs or costs directly relating to the re-leasing of the property. Please call the PRUDENT Property team for more information.

When I move out, how can I get my security deposit back? Can I use my security deposit for my last month of rent?

Security deposits are NEVER to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent, including the last month you are in the unit, you may be subject to eviction proceedings or civil penalties. You are entitled to an accounting of your security deposit as well as the appropriate refund,

within 21 days of your moving out of the unit. It is important that you provide an accurate forwarding address to receive your accounting.

Can I paint, make changes, or remodel my leased residence?

As part of the lease agreement, renovations made by a tenant are only permissible with written approval by PRUDENT Property Management, Inc. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof or balcony, without acquiring permission first, as you will be charged for any damages.

What about visitors? How long can they stay?

Please consult your lease.

I want to share the unit with a roommate. How does rent payment work? Can we each be responsible for half the rent?

In a roommate situation, both roommates are entirely responsible for the rent. PRUDENT prefers one payment for the entire rent per unit. You must work it out between roommates as to how you get the rent payment to PRUDENT; for example, there are times when one roommate may pay more rent than another, if that roommate occupies a room that is significantly larger, but that must be worked out between roommates and is not handled by PRUDENT. It is not PRUDENT’s responsibility to mediate or intercede if one of you pays and the other doesn’t. This will simply be considered non-payment of rent, and both your names may appear on a three day notice and any possible eviction. The security deposit only is refunded when the entire unit is vacant, and no partial refund is given when one roommate moves out. If one roommate wants to leave and someone else wants to live in the unit, that person needs to apply as a tenant and be approved. If you and your roommate do not get along, PRUDENT is not obliged to get your roommate to leave. Needless to say, it is important to know a person’s history of being responsible financially before agreeing to be that person’s roommate. It would be wise to see a potential roommate’s credit history before agreeing to share a residence.

My roommate is leaving and I am staying. What should we do?

If you are Month to Month on your lease, your roommate must notify us in writing thirty (30) days prior to departure. The deposit check is tied to the apartment and will not be returned unless all tenants on the lease vacate at the same time. Any new person or potential roommate needs to apply as a tenant and be approved.

How do I replace roommate on my lease?

All tenants must be approved by PRUDENT in writing. New lessee must fill out a new application and be approved by our office. Any additional roommates found in residence without written permission may be a cause for eviction or a rental increase.

My lease has ended and I would like to move. What should I do?

Thirty (30) days prior to the end of your lease, you are required to give notice in writing or via email to hello@prudentprops.com or send it via the US Mail to the PRUDENT office.

Utility Information

Los Angeles
Los Angeles Department of Water and Power
www.ladwp.com
Southern California Gas Company
www.socalgas.com

Southern California Edison
www.sce.com
Pacific Gas & Electric
www.pge.com

Time Warner Cable
www.timewarnercable.com
Charter Comm
www.charter.com

Comcast
www.comcast.com
AT&T
www.att.com

Marin
Pacific Gas & Electric
www.pge.com
Marin Municipal Water District
www.marinwater.org
Marin Sanitary Service
www.marinsanitaryservice.com
Mill Valley Refuse Service
www.millvalleyrefuse.com

FREQUENTLY ASKED QUESTIONS

Providing you with tools to make it easier on your day.

How Do I Pay My Rent?

Rent is due on the 1st day of every month, and may be paid by an e-payment (ACH) from a checking account, or written in the form of a personal check, cashiers check or money order (made out to Prudent Property Management or the landlord, depending on lease terms). Paying online is the easiest and most efficient method; the tenant portal will provide steps on how to set this up.

 

Rent may also be mailed to us at:
Los Angeles
Prudent Property Management
11901 Santa Monica Blvd., Ste. 474
Los Angeles, CA 90025

Marin
1550 Tiburon Blvd., Ste. G-474
Tiburon, CA 94920

*Please also make sure that your rental address is neatly written on the check.

How Are Utilities Handled?

Tenants are responsible for all utility charges, unless otherwise agreed upon in advance between PRUDENT Property Management, Inc., and the property owner. If an owner is willing to pay any portion of utility charges, that will be disclosed to the tenant in advance of the lease signing. As stated in their Rental Lease Agreement, tenants are responsible for changing all billing information to their name and mailing address effective with their scheduled move-in date. (See Utilities page for help.)

What Do I Do If I Have a Maintenance or Repair Request?

If you have maintenance problems that are not emergencies, you may submit work orders via your online portal at any time (night or day), or you can call the office at (877-771-7761).

What Do I Do If There Is An Emergency?

All of our tenants can call the PRUDENT Property Management, Inc., office Monday-Friday from 9AM-5PM to reach our staff live. Outside of normal office hours, we do have an Emergency Call Center who will answer all of our calls live. Please call this phone line for emergencies only. An emergency is typically defined as a fire, flood, or any dangerous or hazardous situation to you and your family. If it affects your standard of living that you need, such as your only toilet is having plumbing issues or your heating system (in the colder nights) is no longer working, this is also an emergency. Please also be sure to call if the property is significantly damaged in any way, such as roof leak that cannot wait until the next business day. When an emergency call is received, we will help assess the situation, determine the severity of the problem together with you, and dispatch the proper service provider to your property on your behalf. If the Call Center determines your call is not an emergency, your property management team will return your call on the next business day.

Will PPM notify me when a repair person is coming to my home?

PRUDENT will give you a 24 hour notice to enter, unless you agree to allow PRUDENT’s vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement for PRUDENT to give you notice if there is a suspected emergency, such as a burst pipe or gas leak.

Are Pets Allowed In the Property? Smokers? Children?

It is important to note that according to Fair Housing Laws and Regulations, pets and
smokers are not protected classes in California. All PRUDENT properties are non-
smoking properties. This policy is stipulated in every lease. We work closely with each
owner individually to find out if they will accept pets at their property. In the event they
will accept a pet, the details are listed in the marketing materials and advertisement of
the available property during its vacancy. If a pet is accepted, it will be with an increased
security deposit amount, and require additional renter’s insurance. Families are a
protected class and we cannot ever discriminate based on family-structure. PRUDENT
Property Management, Inc., is a fair and professional management company and we
take pride in our knowledge and practices, and we abide by all Federal, State and Local
Fair Housing Laws.

How Much Do You Collect From the Tenant Prior To Their Move-In?

When an applicant is approved, PRUDENT Property Management, Inc., collects all move-in monies on the owners’ behalf. Our policy requires the payment of one month’s prorated rent, as well as the collection of the security deposit equal to one and one half times the monthly rent. If pets are accepted at the property, a larger deposit (equal to two times the monthly rent) would be required at the time of the move-in in place of the standard deposit amount without a pet.

What Is Your Screening Process For Prospective Applicants?

We have a very thorough screening process for our applicants before they become a
PRUDENT resident. Please review our rental application, policies and procedures for
more information. All applications are processed in our office by professional staff. We
obtain a credit report for each applicant, contact current and previous landlords for
rental references, and verify current employment.
*Please note that application fees are non-refundable.

What Happens If Rent Isn’t Paid On Time?

Rent from all residents is due in our PRUDENT Property Management, Inc., office on the
1st day of each month. If rent is not received by the 5th of the month, the tenant is
contacted immediately and follow-up letter correspondence issued the same day. A late
fee will be associated with all late rental payments; the amount of the late fee is
stipulated in the PRUDENT lease. If rent is not received after the notification is sent, we
serve a 3-Day Notice to Pay Rent or Quit. The final step is to begin the eviction process
through the proper legal channels.

What Happens If I Need To Break My Lease?

When the tenant breaks their lease, their lease stipulates they are responsible for all
expenses incurred to re-lease the property. Expenses can include: the rent amount for
the remainder of time until the expiration of the lease, real estate commissions paid to
PRUDENT for a new lease on behalf of the owner, and any additional advertising costs or
costs directly relating to the re-leasing of the property. Please call the PRUDENT
Property team for more information.

When I move out, how can I get my security deposit back? Can I use my security deposit for my last month of rent?

Security deposits are NEVER to be used instead of payment of rent, since the purpose of a security
deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent,
including the last month you are in the unit, you may be subject to eviction proceedings or civil
penalties. You are entitled to an accounting of your security deposit as well as the appropriate refund,

within 21 days of your moving out of the unit. It is important that you provide an accurate forwarding
address to receive your accounting.

Can I paint, make changes, or remodel my leased residence?

As part of the lease agreement, renovations made by a tenant are only permissible with written
approval by PRUDENT Property Management, Inc. You may, of course, hang paintings of your choice on
the wall, provided you repair the holes upon vacating the unit. This rule against renovation without
permission applies to all renovations, including changing your carpeting or other flooring, installation of
built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof or balcony,
without acquiring permission first, as you will be charged for any damages.

What about visitors? How long can they stay?

Please consult your lease.

I want to share the unit with a roommate. How does rent payment work? Can we each be responsible for half the rent?

In a roommate situation, both roommates are entirely responsible for the rent. PRUDENT prefers one
payment for the entire rent per unit. You must work it out between roommates as to how you get the
rent payment to PRUDENT; for example, there are times when one roommate may pay more rent than
another, if that roommate occupies a room that is significantly larger, but that must be worked out
between roommates and is not handled by PRUDENT. It is not PRUDENT’s responsibility to mediate or
intercede if one of you pays and the other doesn’t. This will simply be considered non-payment of rent,
and both your names may appear on a three day notice and any possible eviction. The security deposit
only is refunded when the entire unit is vacant, and no partial refund is given when one roommate
moves out. If one roommate wants to leave and someone else wants to live in the unit, that person
needs to apply as a tenant and be approved. If you and your roommate do not get along, PRUDENT is
not obliged to get your roommate to leave. Needless to say, it is important to know a person’s history of
being responsible financially before agreeing to be that person’s roommate. It would be wise to see a
potential roommate’s credit history before agreeing to share a residence.

My roommate is leaving and I am staying. What should we do?

If you are Month to Month on your lease, your roommate must notify us in writing thirty (30) days prior
to departure. The deposit check is tied to the apartment and will not be returned unless all tenants on
the lease vacate at the same time. Any new person or potential roommate needs to apply as a tenant
and be approved.

How do I replace roommate on my lease?

All tenants must be approved by PRUDENT in writing. New lessee must fill out a new application and be
approved by our office. Any additional roommates found in residence without written permission may
be a cause for eviction or a rental increase.

My lease has ended and I would like to move. What should I do?

Thirty (30) days prior to the end of your lease, you are required to give notice in writing or via email
to hello@prudentprops.com or send it via the US Mail to the PRUDENT office.

Utility Information

Los Angeles
Los Angeles Department of Water and Power
www.ladwp.com
Southern California Gas Company
www.socalgas.com

Southern California Edison
www.sce.com
Pacific Gas & Electric
www.pge.com

Time Warner Cable
www.timewarnercable.com
Charter Comm
www.charter.com

Comcast
www.comcast.com
AT&T
www.att.com

Marin
Pacific Gas & Electric
www.pge.com
Marin Municipal Water District
www.marinwater.org
Marin Sanitary Service
www.marinsanitaryservice.com
Mill Valley Refuse Service
www.millvalleyrefuse.com

UTILITY INFORMATION

MARIN COUNTY

Pacific Gas & Electric

www.pge.com

 

Municipal Water Districit

www.marinwater.org

 

Marin Sanitary Service

www.marinsanitaryservice.com 

Mill Valley Refuse Service

www.millvalleyrefuse.com

 

HAVE QUESTIONS?

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